Return & Refund Policy

Because our products are food items, we are unable to accept returns or exchanges once an order has been shipped.

If your order arrives damaged, incorrect, or incomplete, please contact us at support@prismcandyco.com within 7 days of delivery. Please include your order number and, if applicable, photos of the product or packaging so we can review the issue.

If we determine that a replacement or refund is appropriate, we’ll make it right as quickly as possible.

If you have any questions before placing your order, we’re always happy to help. Contact us at support@prismcandyco.com.