Shipping Policy

At Prism Candy Co., we work hard to get your order packed and on its way as quickly as possible.

Processing Time

Orders are typically processed within 2–3 business days. During holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Destinations

We currently ship within the United States.

If you’re interested in placing an international order, please contact us before ordering and we’ll see if we can accommodate your request.

Shipping Carriers

Orders are shipped using trusted carriers such as UPS. Shipping options and estimated delivery times are displayed during checkout.

Delivery Times

Delivery times vary depending on your shipping destination and the shipping method selected at checkout.

While we do our best to meet estimated delivery windows, Prism Candy Co. cannot guarantee carrier delivery times once a package has been shipped.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

Prism Candy Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost in transit, please contact us at support@prismcandyco.com within 7 days of the expected delivery date.

We’ll work with you to resolve the issue as quickly as possible.